What You’ll Learn

Foundational Skills

• Hardware & Software Troubleshooting: Analyze IT systems and configurations, identify common issues, and apply appropriate troubleshooting techniques to resolve hardware, network, and software problems across platforms (e.g., Windows, Linux, macOS).
• Networking Fundamentals: Install and configure enterprise-grade servers, networking equipment, and peripheral devices to establish and manage secure, efficient IT environments.
• Cybersecurity Best Practices: Apply security best practices by configuring and securing workstations, networks, and mobile devices, ensuring protection against common vulnerabilities and threats.
• IT Service Management Principles: Apply IT Service Management (ITSM) principles and frameworks to effectively manage IT support tickets and implement IT service management frameworks.
• AI-Powered Troubleshooting: Explore the use of cutting-edge AI tools to enhance workflows, simulate complex IT troubleshooting scenarios, and accelerate problem-solving for hardware, software, and network issues.
• Professional Skills: Develop a strong job application package, effective job search strategies, and workplace readiness by building essential professional skills like communication, teamwork, and problem-solving abilities.
• Industry Certifications: Prepare for and earn the CompTIA A+ certification, a crucial industry credential that validates your skills to employers.

Artificial Intelligence Skills

In addition to foundational IT skills, this course provides hands-on experience with AI tools and workflows used in real-world environments.

We integrate AI as a core learning companion, helping learners build technical, professional, and business readiness skills. By using LLMs, Copilot technologies, and Multimodal AI, learners enhance productivity, deepen technical understanding, and prepare more effectively for the workplace.

Career Pathways

Graduates are equipped for roles such as:

• IT Technician
• System Administrator
• Help Desk Analyst
• Desktop Support Technician

Admissions Process

1. Eligibility Screening:
   Quick online form to assess basic qualifications.
2. Admissions Overview:
   Virtual session detailing program expectations.
3. Assessments:
   Evaluate your aptitude for the course material.
4. Pre-Work:
   Complete introductory learning modules to prepare for the course.
5. Interview:
   Discuss your goals and commitment with our team.
6. Background Check:
   Conducted securely through Checkr.
7. Admissions Decision:
   Receive notification of your admission status.
8. Onboarding:
   Get set up with necessary materials and information.

Support Services

Our training programs are rigorous—they demand time, focus, and commitment. But you won’t be doing it alone.

From day one, you’ll join a supportive cohort that learns and grows together through study groups, project teams, and encouragement when challenges arise. Beyond peer support, ActivateWork provides you with wraparound services designed to help you thrive during training and long after graduation:

Career Coaching

Your dedicated career coach will guide you every step of the way—from training through your job search and for 12 months after you land your first role. Expect personalized advice, regular check-ins, and resources to keep you moving forward.

Professional Skills Development

Our in-person Career Development Days build the durable skills employers value most: communication, critical thinking, problem-solving, time management, and curiosity with a growth mindset. These aren’t just “soft skills”—they’re the foundation for long-term success.

Job Search Support

We’ll help you craft standout resumes and cover letters, sharpen your interview skills with technical and behavioral practice, and build a strong LinkedIn presence. You’ll learn proven job search strategies—including how to leverage AI tools—and gain access to our employer network.

Zero-Percent Loan

We know a full-time program is a big commitment. That’s why enrolled learners can apply for an interest-free loan to help cover living expenses during training.

Alumni Network

Your ActivateWork community doesn’t end at graduation. Stay connected through networking events, alumni programming, and ongoing career navigation support.

Free Upskilling for Life

Technology never stands still—and neither should you. Graduates receive lifetime access to free technical upskilling courses through our partner, Per Scholas, so you can keep your skills sharp and your career moving forward.